I receive an error to contact Support after entering my serial number in to license assistant

This error message usually occurs due to not having sufficient privileges on your operating system to access the following default license directories:

Windows Vista, 7 & 8


C:\ProgramData JSoft


Windows XP

C:\Documents & Settings\All Users\ThinkBuzan

C:\Documents & Settings\All Users\JSoft



Macintosh HD/Library/Application Support/ThinkBuzan


This issue can be resolved in nearly all cases by simply ensuring you are logged in to an administrator's account when running iMindMap. If running Windows Vista, 7 or 8 you may be able to resolve the issue by right clicking on the iMindMap desktop icon and selecting 'Run As Administrator' and continue to activate your license.

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