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I receive an error message to contact ThinkBuzan support when starting iMindMap 5 or 6

In order to resolve this error you will need to delete an imindmap_cache folder that is located on your system. 

Please see the instructions below depending on your operating system:

 

Windows Vista/7:

1. Ensure iMindMap 5 or 6 is closed and the iMindMap 5 or 6 PreLoader has been closed. To exit the Preloader right click on the iMindMap 5 icon located in the system tray (bottom right hand corner near the clock) and select Exit.

2. Locate the following directory:

C:\ProgramData\ThinkBuzan\

The easiest way to locate the ProgramData folder on your computer is to go to Start or press the Windows key on your keyboard and type %PROGRAMDATA% and press Enter. Please note the ProgramData folder is NOT the same as the ProgramFiles folder.

3. After locating this directory please delete the imindmap_cache  or imindmap_cache6 (for v6) folder that is located within it.

4. Please then restart iMindMap 5.

 

Windows XP:

1. Ensure iMindMap 5 is closed.

2. Delete the imindmap_cache or imindmap_cache6 folder that is located in the following directory:

C:\Documents and Settings\All Users\ThinkBuzan\imindmap_cache

3. After deleting the above imindmap_cache or imindmap_cache6 (v6) folder please restart iMindMap 5.

 

Mac:

1. Ensure iMindMap 5 is closed.

2. Delete the imindmap_cache or imindmap_cache6 (v6) folder that is usually located in the following directory:

Macintosh HD/Library/Application Support/ThinkBuzan/

In order to find the imindmap_cache or imindmap_cache6 folder please open a new Finder window, select 'Macintosh HD' from the devices section on the left then navigate to 'Library > Application Support > ThinkBuzan' by double clicking them in the Finder window.

3. Please delete the imindmap_cache or imindmap_cache6 folder located here and attempt to run iMindMap 5 again.

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